Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Non-returnable items:
Gift cards
Downloadable software products
Custom order work

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any returned item not in its original condition, is damaged or missing parts for reasons not due to our error.

We want you to be happy with your purchase however if the item is returned because it is unwanted, no longer needed, or disliked (or any other reason not due to our error) there is a 30% restocking fee. Items are handmade and this is compensation for our time. In this case the customer is also responsible for the return shipping.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jillsbeadedknitbits@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
Purchases made using a coupon are returnable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you are unhappy with the purchase due to size or color an exchange MAY be granted but only after the original item is returned in sell-able condition.  Send us an email at jillsbeadedknitbits@gmail.com and send your item to: 62 Subdivision Rd Newville Pennsylvania US 17241.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 62 Subdivision Rd Newville Pennsylvania US 17241

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If the postal carrier loses the returned package we can not issue a refund without receipt of the item. Tracking helps the carriers find packages.